Question 1

What kind of photos work best?

Accepted Answer

Clear, well-lit photos where faces are visible and not too small. Close-ups and group shots of 2–5 people convert beautifully. Very dark, blurry or busy photos give less detail — try the “Clean white background” option for those.

Question 2

Can I see the drawings before I pay?

Accepted Answer

Yes. The Style Preview Sandbox shows your own photo in each style, every page is shown as a watermarked draft before checkout, and you can flip through the whole book in the preview. Regenerate any page you're not happy with. After you pay, every page is redrawn in full print quality with no watermark.

Question 3

Why are the drawings watermarked before I pay?

Accepted Answer

Before you order, every drawing is a quick, low-resolution draft with a watermark. That keeps our prices low and stops the site being used as a free photo converter. Once you pay, we redraw each page in full print quality from your original photo, with no watermark. The finished drawings keep your photo, crop and chosen style, but because each one is drawn fresh, small details will differ from the draft and the lines will be cleaner and more detailed.

Question 4

How quickly will I get my PDF?

Accepted Answer

Usually within 10 minutes. After payment we redraw every page in full print quality, build your PDF and email you a download link. Bigger books can take a little longer. If it hasn't arrived within an hour, check your spam folder or contact us.

Question 5

How long does a printed book take?

Accepted Answer

Books are printed in 3–5 business days, then shipped from a print partner close to the delivery address. Economy shipping usually takes 1–3 weeks, Express 2–5 business days. You'll get tracking by email.

Question 6

Which countries do you ship to?

Accepted Answer

We ship to 150+ countries. Live shipping rates for Economy, Standard and Express are shown at checkout once you enter your address.

Question 7

Will markers bleed through the pages?

Accepted Answer

By default each drawing is printed on a right-hand page with a blank back, so bleed-through never ruins the next picture. For markers we recommend premium 80# paper.

Question 8

Can I order more copies later — for grandparents, say?

Accepted Answer

Yes! Sign in (or use the link in your order email) and choose “Re-order a copy”. You can send it to a different address, and extra copies are discounted.

Question 9

What happens to my photos?

Accepted Answer

They're used only to create your book. They are stored securely, never sold or used to train AI models, and unordered drafts are deleted automatically after 60 days. See our Privacy Policy for details.

Question 10

Do you do bulk orders for schools, kinders or events?

Accepted Answer

We love these! Use the form below and choose “Bulk order” — we offer discounts from 10 copies and can help assemble a class book from many families' photos.

Question 11

Do prices include GST?

Accepted Answer

Prices for Australia, New Zealand, the UK and EU include GST/VAT. US and Canadian prices exclude sales tax, which is calculated at checkout. A tax invoice is available on your order page.

Question 12

What if something's wrong with my book?

Accepted Answer

If your book arrives damaged or misprinted we'll reprint it or refund you — just email us a photo within 30 days. See our Refunds page; your rights under the Australian Consumer Law always apply.

Help & contact

Frequently asked questions

Send us a message

Help & contact

Frequently asked questions

Send us a message