Terms of service

These terms apply when you use our website or buy from Colour Memories (ABN 27 459 862 807), Victoria, Australia. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL) or other laws that can't be excluded, including consumer protection laws in your country.

1. Your content

• You confirm you own, or have permission to use, every photo you upload, including permission from the people (or the parents or guardians of children) shown in them.
• You keep all rights in your photos. You give us a limited licence to store, process and print them only to make and deliver your order.
• Don't upload unlawful, offensive or infringing content. We may refuse or cancel (with a full refund) orders that breach this.

2. AI-generated drawings

Line drawings are generated automatically by AI. Results vary by photo, and drawings are artistic interpretations, not exact copies. You can preview every page, regenerate pages and flip through the whole book before you pay — please check it carefully, including spelling in your title, captions and dedication.

Drawings shown before payment are low-resolution drafts with a watermark. After payment, each page is redrawn in full print quality from your original photo, using the same crop and style you chose, without a watermark. Because every drawing is made fresh, small details in the finished drawings will differ from the drafts. Your book is made from these final drawings.

3. Prices, tax and payment

• Prices are shown in the currency you select. Australian, New Zealand, UK and EU prices include GST/VAT; US and Canadian prices exclude sales tax, which is added at checkout.
• Shipping is quoted live from our print partner and shown before you pay.
• Payments are processed securely by Stripe. Your contract with us is formed when payment is confirmed.

4. Made-to-order goods and delivery

• Printed books are personalised and made to order. Production usually takes 3–5 business days, then shipping time depends on the method you choose. Delivery estimates are estimates, not guarantees.
• Please make sure your shipping address is correct. Books returned as undeliverable due to an incorrect address can be re-sent at your cost.
• Digital PDFs are for personal, non-commercial use. You may print as many copies as you like for your family.

5. Refunds

See our Refunds & returns policy. Our goods come with guarantees that cannot be excluded under the ACL.

6. Accounts

You don't need an account to order. If you create one, keep access to your email secure, as sign-in links are sent there.

7. Liability

To the extent permitted by law, and subject to your rights under the ACL, our liability for any loss arising from these terms is limited to re-supplying the goods or refunding what you paid. We are not liable for indirect losses.

8. Governing law

These terms are governed by the laws of Victoria, Australia. If you are a consumer in the UK or EU, you also keep the protection of the mandatory laws of your country of residence.

Contact

hello@memoriesbycolour.com.au